| Caltec provide a number of specialist services based on its unique experience and capabilities - calibration is just a start. |
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Are your customers experiencing consistency in the after-sales process ? |
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Do you want to maintain quality standards across your dealer group ? |
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Do you know if your franchises are meeting their contractual requirements ? |
| Caltec carries out mystery shops on behalf of a number of franchised dealer groups to establish the extent to which activities in the after sales process fully meet the dealer standards and contractual requirements. |
| Caltec uses 'mystery shopper' techniques and doctored vehicles to reinforce audits and provide tangible evidence of any shortcomings in the services provided. |
| These schemes are quality assurance based and participants are routinely audited by an independent authority to demonstrate compliance. |
| Incognito and open checks are undertaken at MOT stations on behalf of a number of franchised dealer groups and independent garages to establish the extent to which testers fully meet the process requirements of the test with a view to reducing the incidence of non-comformance. |
| Caltec undertakes auditing of sales, service, parts and body shop activities on behalf of large and medium franchised dealers throughout the UK, working on client premises using existing field staff engineers and assessors. |
| Our team of professionals have many years extensive experience in the automotive business, our professionals are dedicated to help your business succeed and to play a viable part in your success. |